Covid-19 Response plan
We are currently open for appointments and surgeries. However, in response to the pervading Health Care Crisis we are making some changes to better protect you, your pets and our staff. We consider anything having to do with your pet’s health as an essential service!
• We are instituting curb side check in. We would like you to call or text us when you arrive so we can direct you into the clinic in a manner that limits your exposure and keeps you far enough away from other people in the lobby and helps protect your health.
• Our staff will direct clients to the check out area. We are not allowing more than two clients in this area at a time to maintain proper distance. We can check clients out in the exam room or even in their car if needed. Call in advance and pay over the phone and we can bring out your meds, food and even your pet to you.
• We will be helping with social distancing by having only 4 people in the check in area at a time and we will make every effort to get them into an exam room immediately, so no one has to be in the lobby if at all possible.
• If you don’t want to come in and risk being around people, you don’t have too! We can come out and pick up your pet and you can wait in the car. We can even help you pay from your car- Cash, check or card. If further medical care is needed the doctor and staff will speak with you and provide you with an estimate so you know what is needed.
• We are also asking that unless you have a disability and need assistance, we’d like to have only one pet parent in the exam room with the doctor and assistant.
• If you are sick (corona or otherwise) call us and let us help you figure out the best way to help your furbaby. We can discuss the problem over the phone and for established clients, telemedicine may also be an option.
• For established clients, we can also do drop offs. We can come out and pick up your four-legged friend for you, so you don’t have to wait or risk your health.
• We will be handling our large animal appointments in a similar fashion. If there are any problems let us know and we’ll try to work things our during this trying time.
• Because of all these changes we do anticipate things taking longer. We’re sorry about the inconvenience but it is the best way to protect both our staff and our clients.
• We are wiping down rooms with viricidal disinfectants between clients as well as other populated areas. We regularly wash our hands or sanitize them and sick staff are staying home.
• We are limiting clients to the reception and exam areas only. For the safety of our team the rest of the hospital, including the bathroom, will be a staff only zone.
We are following directives from the Centers for Disease Control (CDC), our national organization, the American Veterinary Medical Association (AVMA) and the Governor of New Mexico.
https://www.cdc.gov/
https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19
