September 2020

We are still following the guidelines set out by the state to dictate how we see clients and patients.

• We are still doing curbside check ins. Please call 505-325-8829 when you arrive so the receptionists can get your paperwork ready for the doctor
• Clients are still being asked to wait in their cars while their pets are examined.
• A Doctor or technician will go over history with you at the car before the exam and more questions may come up after the exam.
• An estimate will be made based on what is found during the exam.
• Payment is usually taken by one of the staff to complete inside. We can take credit cards, checks (from current clients), Cash, Care Credit and Scratch pay. Payment is due at the time of service.
• When you come to pick up your pet please call us and we start the check out process. We are usually still seeing appointments so this can still take about 15 min or so.
• We are experiencing a high volume of visits, with many people having urgent or emergency situations that also need worked in. There can be a wait in order to accommodate the patients that need to be seen. We see scheduled appointments first then the urgent care ones unless they are not stable. Depending on the day wait times are 15 min to 45 min. We can bring cats or animals who are hot in the building to wait in a kennel if needed.
• Euthanasia’s are all a bit different so please let us know of any special circumstances. If owners don’t want to be outside, we can allow up to two people to come into the building to be with their pet.
• If you have livestock in your vehicle let us know so we can get you in our yard and in the shade. We also try to get the trailers in out of the sun as well. We can unload horses and put them in stalls if needed.
• Our phones are sometimes glitchy lately. Call back if there is an issue. Sometimes if too many people call you will need to leave a message. We will return it as soon as possible. We can also get texts on our line if that helps.
• We can do text reminders for appointments. If you would like text reminders, let the receptionist know and they and sign you up for them.
• Refills need to be called in at least 24 hours prior to pick up. Some medications we may need to order or get more of before we can fill them. Call before coming to pick up your meds so we can make sure they are ready.

We very much appreciate all our clients who have supported us through this tough time. Thank you so much for your patience and understanding.