Animal Haven is making some changes
We have a great staff but it’s been a long busy summer. In order to make sure we continue to care for your furry family members the way we always have, we’re making some changes.
1. We need to focus our attention on patient wellness and caring for sick patients. For the time being we will not be able to take in any animals for boarding.
2. We also need to take care of the well-being of our staff. We are short staffed right now so our staff is working long hours to make sure all your pets are well cared for. Starting in 2022 we will no longer be open on Saturdays and only half a day on Wednesdays. As we are able to hire more help this may change.
3. We are showing people in with their pets or doing curbside visits but we will have everyone check in from their vehicles then we will either come get their pet or escort them inside.
4. We are very busy because we try to get in pets whose needs can’t wait a week or two for a regular appointment slot. We call these urgent cares and we make sure they are seen. However unless they are triaged as needing to be at the front of the line, they will be seen in between or after scheduled appointments. There is also an additional fee as working these appointments in takes a lot of extra time for all the staff.
5. Wait times are between 15 min and 2 hours. We do the best we can but with so few of us and so many animals in need, this is sometimes the best we can do. Please be kind to the very hard working staff who work such long hours to make sure each patient gets the time and attention they deserve.
6. For larger animals we are not able to do out calls unless they are made a few weeks in advance. We do however get them in during surgery and lunch hour at the clinic as best as we can. This is often the only open area as the schedule fills with small animals very fast. We only have one vet who can see horses and livestock most the time, so we may not have someone here every day.
